Friday, July 24, 2009

E-Governance News: 24/7/09

INDIA'S ID PROJECT CATCHES FANCY OF US LAWMAKERS
Washington
Mint

With work poised to begin on providing unique identification cards to all Indians, the ambitious project has already caught the attention in the US, with lawmakers asking the government why it could not implement a similar project here.

"So they (India) are taking on a humongous scale something that we have been struggling with for 20 years," John Cornyn, the Republican Senator from Texas, said this week during a Congressional hearing on the country's employment verification system.

Ex-Infosys chairman Nandan Nilekani has taken over as head of an authority that will work on the project of giving unique identification numbers and cards to all citizens.

"The predicted cost is £3 billion for 1.2 billion citizens and will replace what right now is 20 different proofs of identity that are available and require in the words of the gentleman who's been appointed to head up this project a ubiquitous online database, and that will have to be impregnable to protect against loss of information," Cornyn said.


NILEKANI REPORTS 45 MINUTES EARLY: DAY 1
New Delhi
DNA

Security staffs at Yojana Bhavan, the Planning Commission office, were in for a surprise on Thursday` morning. Precisely at 10.15am, a full 45 minutes before he was due, walked in Nandan Nilekani, the newly-appointed chief of the Unique Identification Authority of India (UIAI). Even at Infosys, he used to start work as early as 7.30am.

While rumours abound that he will get a plush set of rooms for his office, either at the Life Insurance Corporation (LIC) building at Connaught Place or at Vigyan Bhavan, for the time being he assumed office at borrowed digs, an office recently vacated by former Planning Commission member BL Mungekar, four doors away from deputy chairperson Montek Singh Ahluwalia.

"These are early days, I am assembling my team," he said. His team is expected to have at least 40 private sector IT professionals and will be sourced, according to Nilekani, "globally, both from government and the private sector. I have met many government officials who have innovative ideas, all are welcome."


CAG FINDS DISCREPANCIES IN DATA IN JOB EXCHANGES
Chennai
The Times of India (Chennai edition)

In a strong indictment of the manner in which data is stored in the state's employment exchanges, nearly a million candidates were wrongly given higher seniority, while there were duplicate entries involving 1.23 lakh candidates, an audit report has revealed.

The Comptroller and Auditor General of India (CAG)'s report for the year ending March 31, 2008, reveals that outdated software and lack of controls and security features resulted in a host of mistakes, including premature lapsing of 22,733 registrations due to errors in data entry.

"The computerisation of the exchange continued to function on outdated software lacking in controls and security features. It has been in operation with several deficiencies for the past 20 years," said Shankar Narayan, principal accountant general during the customary annual press briefing. Lack of input controls and validation checks resulted in awarding of higher seniority to 9.31 lakh candidates, duplication in respect of 1.28 lakh candidates and incomplete data regarding the qualifications of 2.07 lakh candidates, the report said.

The system was also wanting in manual and system input controls resulting in a database with erroneous data. For instance, the DOS-based Fox BASE DBMS used for storage and management of data in employment exchanges were not Y2K compliant. As a result, 3,245 dates falling between years 2000-2008 were stored in the system as dates between 1900 and 1908. This resulted in 348 candidates being considered senior-most by the system, and laborious manual intervention was needed to undo the damage, the PAG said.

Lack of documentation, training, backlog of data entry and lapsing of registration of candidates made the system database unreliable and inefficient. The decentralised, unlinked district-level database was unable to handle interdistrict transfer of registrations efficiently, failing to render state-level data when required, he said emphasising that manual interventions gave scope for manipulation.

The state employment department has agreed to use new software to rectify the anomalies, Narayan said, explaining that the government had agreed to take corrective measures based on CAG reports.


SMARTER STREETLIGHTS PLANNED FOR GAMES
New Delhi
Hindustan Times (Delhi edition)

Buoyed by the success of its pilot project on Simon Bolivar Marg in central Delhi, the New Delhi Municipal Council (NDMC) will now replace the existing streetlights on 67 roads with new, energy-efficient lights. The Rs 34.4 crore project is part of the civic agency's larger plan of improving street-lighting in the NDMC area in view of the upcoming Commonwealth Games.

The project will also be linked to GSM technology, something that the NDMC calls SCADA – System Control And Data Acquisition – that will enable them to control the switching on and off of any streetlight through a centralized command. This will also help them repair the faulty poles in a much efficient manner. The existing lights, officials say, could be relocated to smaller colonies and parks.



Thursday, July 23, 2009

E-Governance: 23/7/09

MANY CHALLENGES AHEAD FOR BIOMETRIC CARD
Ritwik Mukherjee, Kolkata
Financial Chronicle

Availability of technology notwithstanding, India will face more challenges than one in introducing one identity card for its citizen. At least that’s what Jolyon Barker, global managing partner (technology, media & telecommunications), Deloitte, feels.

A unique identification card (UID) will be issued to all Indian citizens under a national programme. The government has provided Rs 120 crore in the budget for the project. The project is based on computer application called SCOSTA.

Barker said, “Technology is just an enabler and technology related to biometric smart cards is available. However, there will be a number of challenges that India will have to face while executing it— of connectivity and scale and possibly political challenges — once various ethical issues and issues of individual privacy come up.”

The biometric smart card will have personal details related to retina, fingerprints, credit histories, name, sex, address, marital status, photo, identification mark and criminal background details (if any). These details will be linked to a central online database or repository.

While admitting that the issue of such ID cards is meant to be a move toward better governance, Barker said, “It will certainly be interesting to see how this is finally rolled out.”

In a different context, Barker said that when it comes to technology adoption, urban India is following global speed, but since it started late, it still had lot of catching up to do.

Barker said that smart mobile phones with low-cost model and attractive bundle offers, sharing of such mobile phones for common commercial purposes within a group, linking them with agro businesses, information kiosks (ITC’s e-Choupal or Srei Sahaj) would grow phenomenally.

“In all such cases, interesting contents will play a major role. There has to be a perfect balance between value-added services and utility services in all such cases,” Barker said, adding that this would also foster rural penetration of technology. “Despite the Satyam episode, India has ambassadors such as Wipro, Infosys, TCS in the world of technology. India should leverage that and come up a true global leader in technology,” he said.


 


ING LIFE TIES UP WITH E-SEVA
Visakhapatnam
The Hindu Business Line  The Hindu  

ING Life India here, on Wednesday, announced a tie-up with e-seva, the citizen services arm of the Andhra Pradesh Government, for premium collection.

B. Ashwin, the Chief Operating Officer, ING Life India, said on the occasion, “it will offer a fast, efficient and accessible way for our customers to pay their renewal premium. The network of e-seva centres in the State is a major strength for us.”

He said ING Life was currently present in 234 cities and towns and it had set up 259 branches. The company had appointed over 70,000 advisers to assist the customers and it was doing good business through alternative channels as well. It had tied-up with over 200 co-operative banks across the country.

He said, the renewal premium of the company amounted to Rs 750 crore during 2008-09 and the target for the current fiscal was Rs 1200 crore. The company’s market share was 1.6 percent. There is no proposal yet to make use of the e-seva centres to sell the products. “Today, the arrangement is being activated across the 21 e-seva centres in Visakhapatnam district.


 


INFOSYS WINS EBIZ PROJECT FROM MOC
Mumbai
The Hindu Business Line

Infosys Technologies has announced that it has been awarded the eBiz Project by the Department of Industrial Policy and Promotion, Ministry of Commerce and Industry, Govt. of India. The eBiz Project is among the 27 Central, State and Integrated Mission Mode Projects (MMPS) under the National eGovernance Plan (NEGP) of the Government.

The scope of this work under this agreement includes designing and developing the eBiz platform, establishing the support IT infrastructure, implementing, maintaining and expanding the eBiz solution and services for the next 10 years.

As part of this project, the company will also undertake training, workshops, promotion and awareness campaigns.


 


LAND RECORDS TO GO ONLINE
Bhopal
The Pioneer

Madhya Pradesh Minister of State for Revenue and Labour Karan Singh Verma on Wednesday said copy of land-related documents would be provided in one day henceforth.

Replying to discussion over budgetary demands of his department, Verma said every tehsil would be provided computers and one inverter. Copies of land-related documents would be provided at night also. He said land records would be made available online soon to ensure transparency. Verma said patwaris would not be posted in native tahsils.

Vacant posts of tahsildars, naib tahsildars and patwaris would be filled up soon. Revenue books would be distributed for free from August 15. Printing would be done in Government Press to save Rs 18 crore. At the instance of Speaker Ishwardas Rohani, he announced that housemaids would be included in the category of unorganised labour.


 


MORE PEOPLE-UT DEPT INTERACTION A CLICK AWAY
Chandigarh
The Times of India

To make all government services accessible to people in their locality, UT administration is in the process of developing a state service delivery gateway (SSDG) that will act as front-end interface to various e-governance initiatives and services across all departments.

The scheme is aimed at ensuring efficiency, transparency and reliability of such services at affordable cost.

At a meeting convened by finance secretary Sanjay Kumar, consultants for the project gave a presentation on the feasibility and various aspects of the scheme. The general public would be able to download forms through the common service centre (CSC) outlets and submit their applications electronically.

The project is a Government of India initiative under national e-governance plan that involves optimized utilization of existing IT infrastructure and providing basic computing infrastructure to various departments as needed.



Wednesday, July 22, 2009

E-Governance Updates: 22/7/09

500 POST OFFICES TO BE MODERNISED
New Delhi
The Economic Times (Delhi edition)

The government plans to upgrade and modernise 500 post offices across the country with an investment of Rs 65 crore, a senior official in the ministry said. “Project Arrow is now being extended to 500 more post offices, under phase- III, to upgrade and modernise these post offices,” minister of state for communications and information technology Sachin Pilot said on Tuesday.

Project Arrow was launched by the department of Post last year as part of efforts to provide world-class service to customers. In phase-I of the flagship programme, the postal department identified 50 post offices for upgradation on a pilot basis with an investment of Rs 12.85 crore. In the second phase, upgradation of 450 post offices have already been completed and the third phase is expected to be completed by August end this year.

While reviewing the progress of the implementation of the Project Arrow in post offices of Delhi and NCR, the minister said: “The objective of the project is to make a visible, tangible and a noteworthy difference to the services of the post offices that matter to the common man.


 


FINANCE MINISTRY LAUNCHES ONLINE CUSTOMS TARIFF DATABASE
New Delhi
The Hindu Business Line  The Times of India  

The Department of Economic Affairs (DEA) in the Finance Ministry is getting tech-savvy by the day. It has gone in for an electronic database of Customs tariffs to equip itself for better policy making on the import tariff front.

The electronic database, which would also be accessible to trade through the Internet soon, covers 11,000 tariff codes, import policy, non-tariff barriers, country preferences and import and export values and quantity for the two years 2006-07 and 2007-08. However, the online access of the database would come only at a price for trade and industry.

Launching the database, in a CD version, here today, the Chief Economic Advisor, Arvind Virmani, said that the online database project was a step in the direction of the DEA’s overall attempt to improve the inputs for policy formulation.

“An online database will make it easier for us to analyse as data is available conveniently. Many a times the requirement is urgent and looking at many published resources (books) was time consuming,” Virmani noted.

The online database on Customs tariff is a public private partnership (PPP) project involving the DEA and the Academy of Business Studies. The Government has paid for the digitisation of the Customs tariffs and would benefit from free updates on a daily basis. There will also be royalty income to the Government on any income generated by Academy of Business Studies by allowing access of the database to trade and industry.

“The online database will be based on published data (DGCIS) available on imports and exports. It is not going to generate data on imports or exports. It is only putting the data there along with tariff data for research and analysis purposes to make it convenient. Earlier, you could get all this in different books. Now you will get it online. That is the advantage,” Dr Virmani told reporters here.


 


MAURITIUS KEEN ON AP’S EPROCUREMENT PLATFORM
Hyderabad
The Hindu Business Line

Mauritius is keen to share the eProcurement platform of Andhra Pradesh.

The Andhra Pradesh Chief Minister, Dr Y.S. Rajasekhara Reddy, has agreed in principle, to the proposal of the IT&C Department for sharing of the platform with Mauritius, subject to finalisation of business modalities for transaction revenue.


 


WE ARE BIDDING FOR ALL MAJOR INDIAN PROJECTS
The Financial Express

So far, contracts for only two mission mode projects – MCA-21 under the ministry of corporate affairs and passport e-seva, under the ministry of external affairs – have been awarded out of the total 27. Both these contracts have been bagged by TCS. Infosys Technologies, India’s second largest software firm, on Tuesday bagged the 10-year contract for the implementation and maintenance of the e-biz project under the ministry of commerce and industry, also one of the mission mode projects. It will add another feather in its cap as far as the deals in the domestic market are concerned. In an interaction, Binod HR, senior vice-president and head, India business unit, Infosys Technologies, speaks on how the company plans to go about the task and about other emerging opportunities in the domestic space.

What is the total size of the e-biz project?

The contract is worth Rs 15 crore, which is the fixed part of it. This money will come to us for our investment in hardware and software services. Apart from the fixed part, the model of the project is based on transaction-based pricing. Once the portal goes live, we will be paid for every service that is offered.

So, what is the revenue sharing arrangement with the government?

There is a certain threshold level we have set in terms of volumes that are generated online. We will be paid accordingly. Once the threshold level exceeds, we will share the revenues with the government.

What are the opportunities in the domestic market?

We are a big system integration player and we are bidding for all the major deals in the India market. The mission mode projects have now started rolling out. There was a lull in government spending owing to the elections, but we are expecting it to resume now.

What are the big projects you have bid for?

We have bid for BSNL’s Oss/Bss systems contract. In the defence sector, there is an airforce deal, which involves ERP implementation. In Indian Railways, though we have already bagged the integrated coach management system (ICMS) contract in the last quarter, there are several others coming up. We are also active in the accelerated power development reform programme (APDRP) space in the power sector.


 


NILEKANI TO LOG INTO UID PROJECT TOMORROW
New Delhi
The India Express

Having accepted the daunting task of heading the UPA government’s ambitious Unique Identification Authority (UIDAI) project, its chairperson Nandan Nilekani is keen to begin his new assignment. He is likely to formally begin it on Thursday. Nilekani, a renowned corporate stalwart, has already held formal deliberations with the Planning Commission top brass including its deputy chairman, Montek Singh Ahluwalia, recently to ascertain the progress made so far and the way forward on the crucial task entrusted to him by Prime Minister Manmohan Singh.

“We have given a formal presentation to him (Nilekani) on the progress made so far in the UID project," a senior official of the plan panel said. The commission is understood to have briefed Nilekani on favouring establishing links between UID and the National Population Registry (NPR) databases, gathering photographs and fingerprint biometrics with the NPR schedule and thereafter incorporating them to integrate the UID database for various user organisations.


 


INSURANCE COS EYE UIDS TO RAISE MKT PENETRATION
New Delhi
Mail Today

Even before he has managed to get himself proper office space, customers are already lining up for Nandan Nilekani’s unique identity (UID) project.

The latest claimant is the insurance industry, which wants the unique identity card, yet to be developed by the newly set- up authority headed by the ex- Infosys honcho, to be used in its business.

It wants the new national identity to be allowed to be used by the insurance sector to meet ‘ know your customer’ or KYC norms. “ We could leverage the unique identity number project for spreading awareness and penetration of various services offered by insurance companies.

The identity number could be used for knowing the customers and their identification under know- your- customer policy,” said V. Vaidyanathan, managing director and CEO, ICICI Prudential Life Insurance Company Ltd.

That could transform the penetration of insurance in the country, since the vast segment of population which currently misses out because it lacks the kind of documentation and financial history required by insurance companies, could now be covered. “ Compared to the spend on insurance in developed countries and other developing nations, Indians spend a very small amount on any kind of insurance,” Vaidyanathan pointed out.


 


INFOSYS BAGS E-GOVERNANCE PROJECT WORTH RS 5,000 CRORE
Thanuja BM, Bangalore
 Hindustan Times  DNA (Mumbai edition)  The Statesman  

Infosys Technologies has won a new e-governance project with the Department of Industrial Policy and Promotion (DIPP) under the ministry of commerce and industry, beating its peers such as TCS, Wipro and HCL.

Called the eBiz project, the contract is among the 27 central, state and integrated mission mode projects (MMPs) under the National E-Governance Plan (NEGP). The firm declined details on the size of the deal, but industry trackers say that it is worth about Rs 5,000 crore.

Infosys’ scope of work under this agreement includes designing and developing the eBiz platform, establishing the support IT infrastructure, implementing, maintaining and expanding the eBiz solution and services for the next 10 years.

Binod H R, senior vice-president and head-India business unit of Infosys, said this is a significant achievement. “Through this project, we will be partnering with the government of India to create better governance, transparency and ease of use for businesses in India,” he said.

Union minister of commerce and industry Anand Sharma said the ministry is taking this ambitious project to encourage and develop a conducive business environment in India.

 


Tuesday, July 21, 2009

E-Governance Updates: 21/7/09

TAX DEPARTMENT TASTES SUCCESS WITH E-RETURN FACILITY FOR TRADERS
Tarannum Manjul, Lucknow
The Indian Express

A year after the state Commercial Tax Department launched the e-return facility through which the traders in the state could submit their tax online, the scheme seems to be paying off.

Of the 36,000 traders whom the department was targeting, nearly 31,000 have already started to file their returns online.

The scheme has led to timely submission of tax and has helped the department to keep a tab on bogus filing of returns.

“When we had launched this facility, the idea was to ensure that the involvement of middlemen or brokers is checked. Also, this helped us reduce manual work and maintain a soft copy of the records,” said Vishnu Tiwari, Deputy Commissioner (Commercial Tax).

“We have some 36,000 traders across UP who have over Rs 1 crore turnover mark. By launching this scheme, we were focusing mainly on these traders,” Tiwari said.


E-GOVERNANCE INITIATIVES HOLD OUT HOPE: KRIS
Arunima Rajan. Bangalore
DNA (Bangalore edition)

Powered by intellect, driven by values. Similar to Infosys' tagline, India's should focus on transformational projects that will enhance private sector participation in e-governance initiatives, feels Kris Gopalakrishnan, CEO and MD, Infosys, in his inaugural address at a seminar organised by Indian Institute of Planning and Management (IIPM) in Bangalore on Monday.

Talking about ex-Infosys co-chairman Nandan Nilekani's appointment as the head of Unique National Identification Authority of India, he said, "The unique ID project is a vehicle for corporate India to participate in transformational projects. I am optimistic that it will succeed. It will be a mechanism for private sector participation in government projects."

On the technology side, as companies subscribe to hosted services, Gopalakrishnan sees traction for cloud computing or 'pay-per use' model. Even as students quizzed him on the outcomes of the Union Budget, Infy honcho felt the government needs to action in on bringing down India's deficit.

As firms are coming to grips with the slowdown, Gopalakrishnan feels the need to build client relationships to stay afloat in hard times is crucial.


HEALTH INFORMATION SYSTEM LAUNCHED
Kannur
The Hindu

‘Dr. SMS,’ a project that allows people to use their mobile phones to access information on health resources in the State, has been launched.

Health Minister P.K. Sreemathy inaugurated the health information system at a State-level function here on Monday.

The project has been initiated by the Kerala State IT Mission, with technical support from the National Informatics Centre (NIC). Its objective is to enable the people to use their mobile phones to receive information on health resources such as a comprehensive list of medical facilities available in a locality.

The database now has information on health infrastructure in Kannur, Kozhikode, Kasaragod, Thrissur and Ernakulam. The project is a venture of the IT Mission, the NIC, BSNL and the Health Department.


MGRM, BELL ID FORM VENTURE FOR SMART CARDS
Kolkata
The Hindu

MGRM Net, a player in the e-governance technology segment, has announced a joint venture with Bell ID, a technology-leader in card application and management solutions. The joint venture is expected to address the emerging opportunities in e-governance and identity management.

Both partners will equip the proposed 50-50 joint venture with their product IPRs, applications and requisite skills to lead this emerging space.

According to MGRM founder KVR Murthy, while MGRM will offer research based integrated e-governance platforms, the Netherlands based Bell ID has experience in managing a portfolio of international customers in key markets.

Bell ID Chairman Pat B Curran said the joint venture would explore smart card related opportunities secured by biometric applications. Both partners saw this venture as a significant investment initiative.

The joint venture would become operational in the next quarter as soon as it completed the necessary formalities a source said. An operational team is expected to step in as early as next month.

Bell ID, which has expertise in managing ID programme in diverse geographies, offers government ID solutions including national ID card schemes and e-passport solutions.

 



Monday, July 20, 2009

E-Governance News: 20/7/09

MGRM NET IN JV WITH DUTCH FIRM
Joji Thomas Philip, New Delhi, July 20, 2009
The Economic Times (Delhi edition)

e-governance firm MGRM Net has entered into a JV with Dutch identity solutions provider Dell ID to tap the Indian market. Both companies will jointly invest Rs 1,500 crore (Rs 750 crore each) in the first phase into the JV that will aims to work to work with other technology partners and provide backend support for projects such as the Unique ID one headed by the co-Founder and vice-chairman of Infosys Technologies Nandan Nikelani.

Both partners said that they would commit additional investments into the JV to target the emerging space of identity management in India, which is expected to generate business worth several billions of dollars over the next couple of years. The MGRM-Bell ID JV will become operational in the next quarter even as an operational team is expected to begin work as early as next month.

MGRM Net is the Indian subsidiary of the US-based MGRM group. It is also one of India’s largest E-governance firms and is currently executing a slew of projects for leading educational institutes, pharmaceutical companies and insurance players here. It is also handling several e-governance projects for several state governments and central ministries in India. For instance, the company runs the back-end platform for the health ministry for codifying and classifying all the drugs. On the other hand, Bell ID is the global leader in the field of smart card management and boasts of one of the largest teams in the world dedicated exclusively to developing software that manages the life-cycles of cards and their associated applications and cryptographic keys. The Dutch-based company manages over 125 million cards in different applications in all continents including handling over 100,000 corporate identities for Boeing in the US and executing the national ID for citizens in Macau & Qatar.

“This JV synergisies the unique strengths of both MGRM & Bell ID. Bell ID has experience in managing an unrivalled portfolio of international customers in many key markets while MGRM is the first in the world to offer research based integrated e-governance platforms.” Dr K V R Murthy, founder of MGRM Net said.


ENTER PWC TO REBOOT E-PROJECTS
Amit Gupta, Ranchi
The Telegraph

The state had never had it so good. Pricewaterhouse Coopers (PwC), one of the world’s largest professional services firms, is extending technical and advisory support to expedite its tardy e-projects.

Jharkhand Agency for Promotion of Information Technology (Japit), an autonomous body under the IT department, has roped in three experts from PwC for satisfactory implementation of national e-governance projects (NEGP) in the state.

Narendra Singh, Anurag Jouhari and Nishi Malhotra who are now part of the e-governance mission team will help in capacity building of state officials and policy-makers among others. This, in turn, will ensure that the online services — including birth and death registrations and filing of income and commercial taxes — benefit the common man, particularly in districts.

E-governance involves the larger process of using IT to improve both the internal operations of a state and its interface with citizens. The increased emphasis on IT in governance is expected to reduce red-tape and lead to quicker decision-making. It is also expected to ensure a greater degree of transparency in governance.

Around 250-300 e-governance services have been identified at the national level, but till now Jharkhand has been able to implement only a few and that too partially. These include computerisation of treasuries, jail and transport and registration services, besides initiating video-conferencing and statewide area network, better known as Jharnet, to connect all administrative headquarters with districts, sub-divisions and blocks.

The PwC experts are expected to suggest new projects to be taken up by the state while the rest of the e-governance mission team will suggest policy changes, if any.

Japit additional director Sunil Kumar Burnwal said having PwC as a partner in e-governance would prove to be a big leap as far as reaching benefits on the doorstep of end users — the common people — was concerned. Burnwal was candid in admitting that, as of now, the state had not been able to offer most e-governance schemes as planned.

Japit project director Deepak Kumar Sinha said the Centre had agreed to bear the cost of getting the services of PwC experts to reboot the state’s e-governance initiatives.


PROGRESS ON PLANS
Moumita Bakshi Chatterjee, July 20, 2009
The Hindu Business Line

Be it the ambitious Special Incentive Package Scheme (SIPS) to encourage investments in semiconductor fabrication and other micro and nano-technology industries, or the National e-Governance Plan (NeGP), the Department of IT is the nerve-centre of many flagship programmes and initiatives being rolled out by the Government. While 12 PV projects under SIPS have already been granted the in-principle nod and given an August-end deadline for the financial closure, on the e-governance side, the DIT hopes that rollout of one lakh common service centres (CSCs) would be completed by June 2010.

eWorld caught up with the IT Secretary, R. Chandrashekhar, to discuss a broad range of issues such as NeGP, IT Amendment Act as well as the response to the IT Investment Regions (ITIR) policy.

Excerpts from the chat:

The ITIR policy was cleared by the Cabinet Committee on Economic Affairs in April 2008. Since then, how many States have evinced interest in ITIRs or prepared project reports?

Andhra Pradesh and Tamil Nadu had indicated their interest but we are still looking for detailed proposals from these States. For instance, they have to identify a specific area, extent of land, infrastructure linkages, among others. These are at a preliminary stage so they have not got down to identifying specific parcels of land or capacities for the infrastructure. As of now, they have just said that they are interested and would be working out the details.

Also, I suppose, they are re-evaluating the situation in the backdrop of the current market conditions. I mean, issues such as how much of investment are you likely to get, which kind of companies would be interested, the level of interest that companies have to set up presence in ITIRs, etc. As you know, the growth rate in the IT sector has come down sharply — that has its own implication for projected requirement of infrastructure and overall plans. Hence, these States are looking at the whole issue with reference to the current scenario.

What is the update on the rules and regulations around the provisions of the IT Amendment legislation?

We have already published the draft rules on the Internet on some of the critical sections. We hope to be able to enforce the amended Act, which requires these rules, sometime around July. Specifically, the critical sections pertain to interception of data and communication, and the specified and designated authorities to be vested with various responsibilities.

Have you outlined the 100-day action plan for your Department? Also, the progress on rollout of common service centres has been slow. By when is that likely to be completed?

If you look at the President’s announcement for the 100-day programme, the main item against the Department of IT was to initiate steps to make e-governance services available in Bharat Nirman kiosks in all the panchayats.

These kiosks are CSCs repositioned to become Bharat Nirman kiosks. The CSC programme entailed establishment of one lakh kiosks and the number of panchayats are 2.43 lakh, so we are still working out the detailed action plan to do that — which is what will come out in the course of the 100-day plan.

There are three major parts to this.

Our first goal is to complete the rollout of one lakh CSCs. Yes, there have been slight delays due to general slowdown, difficulties faced by some operators in raising funds and the entire election process, but the programme is on track. Today, we have crossed 40 percent or 40,000 CSCs. We expect to reach the figure of one lakh between April and June 2010. From here, we expect things to pick up. But the more important question that we are dealing with is how to speed up the Government services.

Could you elaborate on that point? What has necessitated the roll-out of Government services earlier than was originally intended?

In the original plan of common service centres, we had assumed there would be a three-year period in which the Government services would build-up…These things take time as some States do it faster, some slower, some services are more complicated than others …So, all-in-all, the build-up to substantial levels would have taken about three years.

Today, what has prompted a bit of a course correction on that is that many of the CSC operators, during the bid process, have perhaps factored-in — despite explicit provisions to the contrary — some revenue from Government services also. Therefore, the sustainability of the CSCs requires some support of Government services sooner than later… Simply put, our estimate was a higher quantum of Government support because Government services would take a little time to build up. In the competitive process, people bid lower, perhaps factoring-in revenue from the Government services. So, it is now important for us to get the Government services running as quickly as possible, and faster than we had originally planned for.

We are working out a game plan to fast-track the Government services (available through CSCs). For that we are looking at a timeline of June to December 2010.

The other critical aspect is connectivity… everyone knows we do not have connectivity in all villages today. We have been working with the Department of Telecom, telecom service providers and USOF to fast-track the connectivity aspect. Our strategy is three-fold. Complete the roll-out of the 1,00,000 kiosks, speed-up the connectivity rollout, and speed up the rollout of Government services.


CIVIC SOLUTIONS TO GO E-TRACK
Sunitha Rao R, July 20, 2009
DNA (Bangalore edition)

Next time you make a call to the central control room of the Bruhat Bangalore Mahanagara Palike (BBMP), you will get an invoice immediately saying the matter has been referred to the official concerned.

So welcome the new initiative of palike officials to address public grievances. The BBMP is planning to make its control room on line. The system will be in place within a month.

Any complaint that you make to the central control room will be immediately absorbed by the software and the officials concerned can see it online.

A message in the form of an SMS, which has the public grievance number and area from where the complaint is received, will be sent to the officer concerned immediately.

"The initiative is to make the public grievance redressal system more effective," said Manjunath SL, BBMP's deputy commissioner of administration.

"Each officer will have a log in ID for the software called Public grievances redressal system and they will be immediately informed about the complaint received. Through this log in ID, senior officers will also be able to monitor the alertness of their subordinate officers in attending to the complaints made by the public," a BBMP official said.

The control room will also develop a database of the complainant which will have details about the citizen, how many times he or she has lodged the complaint, and what were the issues highlighted in it.


DTC E-TICKETS FOR INTER-STATE ROUTES
Siddheshwar Shukla, New Delhi, July 20, 2009
The Pioneer

Getting tickets in DTC buses for a tourist place in the neighbouring States would soon be a click away. The Delhi Transport Corporation (DTC) is preparing software to introduce online ticket reservation in its inter-State bus services. The Corporation operates its services on 81 inter-State routes mostly connecting to tourist places of North India in six States. The scheme is likely to be launched in coming September.

“The software is being prepared and other technical works are being carried out with fast pace. We hope to launch the service by coming September. The service will be available on the website of DTC from where the passengers can get their tickets reserved like railways,” said Naresh Kumar, Managing Director of DTC. The corporation may tie up with State Bank of India or Syndicate Bank for the gateway on internet for online fare deposit. “The online reservation in DTC busses will help the passengers in many ways. They can ensure their seat from their home and enjoy a hassle free travel. Further, they will not be bound to carry large amount of which posses risk even for their life,” said NN Mishra, president of Mayur Vihar RWA.




 
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